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Ecklers Special Area of Trifive.com This his special area of the Forum belongs to Ecklers, Members can ask questions and get answers about Ecklers, parts and policies, and get free Tech support about Ecklers Products only. Post about any other company’s products or services will be deleted if posted in this forum

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Old 10-17-2018, 11:06 AM   #1
BamaNomad

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Default Ecklers' POOR PERFORMANCE... :(

I probably shouldn't post when I'm so PO'ed... but after waiting over 4 weeks for a part (kit of parts) that I was told would be available in 5 days, I'm getting totally fed up. The WORST part of Ecklers is their practically non-existent customer service with regards to maintaining satisfied customers...

I've been a lifetime 'member' (if that term is still appropriate) of the 'Classic Chevy Club since the first day they advertised 'lifetime memberships' (1977-78?), and I've always supported them but most especially when they were a 'club' before it got sold to a parts business. I've continued to shop them in spite of problems with: parts descriptions (very poor), sales order takers who are friendly but non-technical when taking orders, and customer service that seems to be able to do nothing but 'read their poor parts descriptions' and quote their computer-derived 'availability'. Beyond those things, no one will take any active steps to address a problem, correct parts descriptions, inquire with their suppliers on parts shipments, etc... and all this in spite of having so many 'order takers' that you never get the same one twice!

BAH HUMBUG! That's my attitude after dealing with them again over a problem which should have been easily solved 3 weeks and 4 calls ago IF they had a viable Customer Service organization!!
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Old 10-17-2018, 11:48 AM   #2
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I believe their mind set has become: "Too big to fail"

They are even selling Ford/Mercury parts nowadays

When/if I buy ever from them, I stop by when I'm going to/from south Florida.
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Old 10-17-2018, 12:05 PM   #3
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Myself I'm lucky thay they are about an hour from my house so the drive is worth it for me as I found out that their counter people are very knowledgable,friendly and helpful unlike the phone order takers who don't seem to know squat.
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Old 10-17-2018, 12:17 PM   #4
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By the way I was up there last week at their new location, on my way to the mens room I looked thru the glass door to the back roon and saw that they must have about 30 order takers on the phones, so you know that their not all experenced car people. If it's not in the computer that their looking at then what else do you thing that they know. But thats not their fault it's managements fault.
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Old 10-17-2018, 01:16 PM   #5
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They have been like that for years and the customer service there is NON EXISTENT and has been for just about ever. They have nothing that can't be had elsewhere and almost always at a better price WITH real customer service free of charge.
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Old 10-17-2018, 02:14 PM   #6
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Weren't they bought out by Harbor Freight a couple of years ago?
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Old 10-17-2018, 04:27 PM   #7
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Thumbs down No more....

^^^ What Bruce said.
ONE time, and that was it, for me.
I was a customer, way back, when it was the club. Then Eckler bought it, and it promptly went in the toilet.
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Old 10-17-2018, 07:28 PM   #8
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Quote:
Originally Posted by tony's last toy View Post
Weren't they bought out by Harbor Freight a couple of years ago?
My local H.F. has given me great customer service compared to Ecks. Several days back they gave me another brand new air compressor in exchange over the one that failed due to the cutoff switch. No questions asked,they even offloaded the old one from my truck and loaded up the new one,they even threw in new oil for the compressor.All in 15 minutes.
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Old 10-18-2018, 08:30 PM   #9
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They suck I don't care if they were next door I wouldn't buy from them. Years ago when it was CCC it was a great company.
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Old 10-19-2018, 07:17 AM   #10
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I worked for Eckler's for a couple of years as a tech rep. Now, I woudn't buy a screw or washer from them. I had no problems working for them, but I did have issues with their policies regarding customer service, complaints, refunds, etc, . They direct employees to tell people a part is in stock when it isn't, they will delay or ignore cancellations and refunds, give made up part/order statuses. I have many horror stories involving myself and many others. They sell nothing that is not available elsewhere. from other suppliers. Save yourself from serious frustration and potential loss of your hard earned cash and shop elsewhere, most other suppliers are honest with great customer service. It's a real shame what has happened to the old Classic Chevy International, which was a top notch organization.
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