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Classic Industries Area of Trifive This special area of the Forum belongs to Classic Industries, Members can ask questions and get answers about Classic Industries, parts and policies, and get free Tech support about Classic Industries Products only. Post about any other company’s products or services will be deleted if posted in this forum

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Old 09-07-2017, 09:34 PM   #1
sikryd
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Join Date: Sep 2017
Location: Hawaii
Posts: 25
Member #44827
Thumbs down Why do I not have a shipping quote yet?

I placed an order on Sunday, got TBD for my shipping. Monday was a holiday so I called on Tuesday, was told I would have the quote by EOB Wednesday. Nope. Called again Thursday, was told I would get the shipping quote by end of day. Nope. Being in Hawaii sucks, we get raped on shipping always, having to put up with this on top of high costs is absolutely unacceptable.

For your convenience, my order number is 12311078

Jared

Update: Thank you for your quick response Classic Industries. I appreciate it. Invoice paid.

Last edited by sikryd; 09-08-2017 at 04:29 PM..
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Old 09-08-2017, 12:37 PM   #2
ClassicIndustries1
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Default Our sincerest Apology..

Hello Jared,

Our sincerest apology for the delay in getting you the rate. We have asked our shipping department to contact you with the rate for your order.

We have started an investigation into your order to determine why there was a delay in getting a rate. Once we understand what caused the issue, we will take the steps that may be necessary correct any deficiency, if the cause was within our organization internally.

Thank you for bringing this issue to our attention. If we can be of any additional service to you, please contact our customer service team toll free at 800-854-1280.
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Old 09-08-2017, 04:28 PM   #3
sikryd
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Quote:
Originally Posted by ClassicIndustries1 View Post
Hello Jared,

Our sincerest apology for the delay in getting you the rate. We have asked our shipping department to contact you with the rate for your order.

We have started an investigation into your order to determine why there was a delay in getting a rate. Once we understand what caused the issue, we will take the steps that may be necessary correct any deficiency, if the cause was within our organization internally.

Thank you for bringing this issue to our attention. If we can be of any additional service to you, please contact our customer service team toll free at 800-854-1280.
Thank you for your quick response here. Invoice paid.

Jared
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Old 09-08-2017, 11:11 PM   #4
roger1

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As always, Classic handled with class.

I've found them to be the best of the the best in customer service.
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