I had an issue with a new 57 front seat cover kit I purchased from Ecklers. Contacting Ecklers was a waste of time...no response. Since the seat cover sold to me by Ecklers was produced and shipped by Ciadella Interiors I contacted them. Wow, Gina Ciadella came to the rescue, replaced my front cover kit and reupholstered my front seat at no additional charge. Now, that is customer service! Thank you, Gina!