Just received my personalized plates that came via Canada Post/Express Post...and they arrived in the package...with a nice crease in the center. I read the package on the outside of the envelope (they didn't even use bubblewrap, just a cardboard envelope...and it states on the back..."Canada Post is not liable for any loss, damage, mishandling or delay including direct, indirect, special or consequential damages." So I call Kingston Ontario where they come from, and I am told "I" have to pay to ship them back, along with a receipt, and they will re-issue them. What a joke. Sorry, needed to vent.