Hey guys, just wanted to pass on the HORRIBLE customer service I have experienced with my Richmond 6 speed. A little background: Richmond was bought by Motive Gear 2 years ago. They have started building the 4 and 5 speeds but have not tooled up yet for the 6 speeds (supposed to start Jan of 2014). My first generation ROD 6 speed with approximately 10-15k miles on it seized 4th and 6th gear on the mainshaft and purchased it in 1992. Granted this is an "old" transmission as far as years, but not miles. Motive does not make replacement parts for the 1st or 2nd gen of this transmission, nor could I find anyone with parts for it, so I called "Richmond" to see if they could help me out. I believe the answer they gave me is unacceptable for a company who cares about customer service. Essentially they told me there was NOTHING they could do. They are not making replacement parts and they aren't making new ones until next year, so if I want a 6 speed I have to go with another company or wait at least 7 months to get another Richmond. I asked him seeing they couldn't get any replacement parts, if I could find a new one in someone's inventory if they could work with me to get a discount seeing this is a unique situation where they aren't making parts and aren't making new ones. Again, he said sorry it's an old transmission and there was nothing they could do. I asked him if he could ask his manager, he said he would talk to him and call me back. I asked him what his manager's name was and after a long pause, he said "Bob". To shorten this rant, he said that he would call me back - this was 5 days ago!! Based on my experience, there is no way I would EVER buy anything from this company - Richmond or Motive Gear - and will do my best to advise everyone not to buy from them!