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Discussion Starter · #1 ·
I bought a high-end set of msd wires designed to fit my 454.

Well I run some wire guides along the bottom of the valve covers.

It turns out that one of the wires wasn't long enough to go thru the route I wanted, so I called msd, the teck guy says no problem sir how long of a wire do you need, I said 45 inches, He said I will make you one up now and ship it two you tomorrow, He said is that all I can help you with sir, I said how about making me 2 of those wires. He said no problem sir.

I then said how much, He said no charge sir, is their any thing else I can help you with I said no and thank him and he thanked me.

Now that was the way it should work.

Otis :)
 

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I bought a high-end set of msd wires designed to fit my 454.

Well I run some wire guides along the bottom of the valve covers.

It turns out that one of the wires wasn't long enough to go thru the route I wanted, so I called msd, the teck guy says no problem sir how long of a wire do you need, I said 45 inches, He said I will make you one up now and ship it two you tomorrow, He said is that all I can help you with sir, I said how about making me 2 of those wires. He said no problem sir.

I then said how much, He said no charge sir, is their any thing else I can help you with I said no and thank him and he thanked me.

Now that was the way it should work.

Otis :)



:wavey:
I had something similar happen to me with MSD.
I needed a coil wire and a couple of chips for my box.
I was expecting to pay but they said we will have the parts shipped to you in a few days no charge.
I couldn't believe it. Within a week there they were.
Talk about service after the sale. WOW!
MSD, awesome product, awesome company, awesome staff.:party0031:
______________________
Mike
 

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Great support Otis.....Deciding between Pertronix and MSD myself.....How much was the MSD set-up and what model is it?
 

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nice to hear about the good ones. :tu
 

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I've always had great customer/tech service with MSD. I bought a bad 6al box, called MSD tech when I couldn't get it to work and after talking with the tech they shipped me out a new one within 2 days and sent me a return label to send the original box back. A couple weeks later I came home from work and there was a UPS box from MSD...it contained my orginal bad box with a letter explaing what they found wrong and they had replaced the bad components. I called MSD and explained that they had already shipped me out a new box...well the customer service rep transfered me to someone in their tech dept and this guy said well just keep the repaired box...WOW! So now I have a refurbished 6al box for another project. I wanted a black dist. cap for the MSD dist in my Cobra, at the time MSD only had red ones so I called MSD to inquire if the cap could be painted or if another type of cap would work. The tech said "well we just started production of black caps so I'll send you out one what model distributor do you have", "how much?", "no charge"...again WOW!.
Great company to do business with!
 

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Discussion Starter · #10 ·
Great support Otis.....Deciding between Pertronix and MSD myself.....How much was the MSD set-up and what model is it?
I used msd coil cap and wires, and pertronix ingitor II

Otis :)
 
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