Speed kils, why do you keep defending an ill fitting part that you sold?? I don't understand it. Painted or not, it doesn't fit. It's too short. That's the bottom line. Period. David and anyone else in that position, should have received a refund. Seriously, of what significance is it that it was painted?? Maybe preventing if from being sold to some other unsuspecting buyer who doesn't care too much about the fit? What else could it be?? I'm sure David wasn't to first one to complain about it. I think your mistake was, after you first being notified by someone, you didn't give the complaint the attention that was needed. No one is blaming you for manufacturing the actual product. I'm sure, at least I think not, you didn't stamp these hoods out in your basement, but the buck stops with you. You really should have taken this issue up with your supplier. Quit buying from him. Not worth the grief.
I also take exception to something else you said. I shouldn't have to massage any part or panel to fit. My expectation is that it reasonably fit. Proper length, width, contour, something to work with, etc. I don't mind working with shims, or other things, to get a better fit, but I'm not going to reinvent the piece either. If that was the case, I might as well take a course in metal shop and buy the necessary tools to to fabricate my own, Carmine.
Sure, will happily lay it out.
In order for a retailer to be reimbursed for a part from a manufacturer, through a return/defective claim, the part must remain unaltered from its as-delivered state. This is also clearly stated on Terms and Conditions on our website.
Sanding a painting a panel is altering it from its original state, regardless how it may or may not affect the problem.
Therefore, there is no recourse from a retailer's end with the manufacturer on said panel. It is left to the retailer to make the refund out-of-pocket for nothing more than the customer rendering the panel unreturnable before discovering an issue. I'm sure the argument here, is that the refund should've been made by Woody's, which I'll maintain is unreasonable.
To be clear, no one called and complained, before or after, about the hood being "too short" after a dozen plus being sold since David's transaction, and many more going along with new bodies. The knowledge I spoke of came from internal use. Which is also where my stance comes of the panel not being unusable. To some, "bolts up and latches" = fits. To others, no bodywork whatsoever out of the box = fits. I won't damn or defend the panel in that regard. Everyone is entitled to their opinion of what is or isn't "usable."
To be very, very clear, no one is faulted for not liking fit. The defense here is against the fact that it was not eligible for return in the state it was in. To the cry of "stop buying," it'd be really difficult considering that panel options are limited. You use it, or you don't. If we didn't have it, people would complain that it isn't available period.
Frankly, I'd love it just the same if all panels required no work whatsoever, and fit was universal across the board for these cars. But, this is simply not the case.
Some vendors don't know what that is like.
